Cookie Policy

Effective September 1, 2026

On this page

1. Introduction

This Cookie Policy explains how Omisai ("Omisai", "we", "us", or "our") uses cookies and similar tracking technologies when you access or use the Omisai Partner Platform ("Platform").

We are committed to being transparent about the technologies we use. This policy describes what cookies are, which cookies we use, why we use them, and your choices regarding their use.

This Cookie Policy should be read together with our Privacy Policy and our General Terms and Conditions.

2. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit a website or web application. They allow the application to recognize your device, remember your preferences, and collect information about how you use the Platform.

Similar technologies — such as web beacons, pixels, local storage, and session storage — may also be used for equivalent purposes. Throughout this policy, we refer collectively to all such technologies as "cookies".

3. Types of Cookies We Use

We categorize the cookies used on the Platform as follows:

3.1 Strictly Necessary Cookies

Always Active

These cookies are essential for the Platform to function and cannot be disabled. Without them, core features such as authentication, session management, and security protection would not work. They are set in response to actions you take, such as logging in or submitting a form.

Name	Purpose	Duration	Type
Session Cookie	Maintains your authenticated session after login.	Session / configurable	First-party
CSRF Token	Protects against Cross-Site Request Forgery attacks.	Session	First-party
Remember Me Token	Keeps you signed in across browser sessions when selected.	Up to 30 days	First-party
2FA Cookie	Tracks two-factor authentication confirmation state.	Session	First-party

3.2 Preference Cookies

Always Active

These cookies allow the Platform to remember choices you have made to provide a more personalized experience. They store preferences such as your language selection and display theme.

Name	Purpose	Duration	Type
Locale Cookie	Stores your preferred language/locale setting.	1 year	First-party
Appearance Cookie	Remembers your preferred color theme (light or dark mode).	1 year	First-party

3.3 Analytics Cookies

Performance

We collect aggregated, anonymized usage statistics to understand how the Platform is used and to improve its functionality and performance. These cookies help us identify which features are most used, where users encounter difficulties, and how we can optimize the Platform experience.

Analytics data is collected and analyzed in aggregate form and does not identify you personally.

Name	Purpose	Duration	Type
Analytics Identifier	Used to distinguish unique users and sessions for aggregated usage statistics.	Up to 2 years	First-party / Third-party

3.4 Heatmap and Session Recording Cookies

Third-Party

We may use third-party tools to generate heatmaps and analyze how Users interact with the Platform — including where they click, how far they scroll, and where they spend time. This data helps us identify usability improvements and optimize the Platform's interface and workflows.

These tools may use cookies or similar tracking technologies to collect interaction data. Sensitive information (such as passwords, form inputs, and personally identifiable data) is masked and excluded from session recordings by default.

Name	Purpose	Duration	Type
Heatmap Tool Cookie	Tracks user interactions (clicks, scrolls, navigation) to generate heatmaps and session recordings for UX improvement.	Varies by provider	Third-party

4. Third-Party Cookies and Data Sharing

Some cookies on the Platform are set by third-party providers whose services we have integrated to support Platform operations and improvement. We are committed to working only with reputable partners who meet high data protection standards.

4.1 Our Commitment

We do not sell, rent, or trade your personal data to any third party. We do not use third-party cookies for advertising or marketing purposes. Any personal data shared with third-party providers is strictly limited to what is necessary for the provision of their services to us.

4.2 Authorized Third Parties

We only share your data with select third parties where necessary, including:

Analytics and heatmap providers — to process aggregated usage and interaction data to improve the Platform. These providers act as data processors on our behalf.
Professional advisers — including lawyers, bankers, auditors, and insurers, who provide professional services to Omisai and are bound by confidentiality obligations.
Regulatory authorities, government bodies, and law enforcement agencies — where required by applicable law, court order, or legal process.

4.3 Third-Party Obligations

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not permit our third-party service providers to use your personal data for their own commercial purposes, marketing, or any purpose other than providing services to us.

5. Cookie Duration

Cookies used on the Platform fall into two categories based on their lifespan:

Session cookies — temporary cookies that are deleted from your device when you close your browser or end your session.
Persistent cookies — cookies that remain on your device for a fixed period (as described in the cookie tables above) or until you manually delete them.

6. Managing and Controlling Cookies

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings — including blocking, deleting, or being notified when cookies are set. Please note that disabling strictly necessary cookies will impair the functionality of the Platform, and you may not be able to access authenticated features.

You can find information on managing cookies in your browser at:

Google Chrome: Settings → Privacy and Security → Cookies
Mozilla Firefox: Options → Privacy & Security → Cookies
Apple Safari: Preferences → Privacy
Microsoft Edge: Settings → Cookies and Site Permissions

6.2 Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. While we respect your privacy, the DNT signal is not yet universally standardized, and we may not respond to all DNT requests at this time. We encourage you to review your browser settings for the most effective privacy controls.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use, our practices, or applicable law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you through the Platform or by email.

We encourage you to review this policy periodically. Continued use of the Platform following any updates constitutes your acceptance of the revised Cookie Policy.

8. Contact

If you have questions or concerns about our use of cookies or this Cookie Policy, please contact us through the official communication channels established in your service agreement, or via the support features available within the Platform.

Have a question about these terms or policies?

Contact your Omisai representative or open a support request from the Partner Platform. Sign-in may be required.

Contact Partner Support